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More questions?
Wheels on the Bus, Old MacDonald, Itsy Bitsy Spider Apps
Why can’t I hear the sound?
Why can’t I find the purple music selection button?
How can I hide the purple music button?
How do I record my own voice?
How do I change the music and languages?
How can I make the pages automatically turn for my child?
General Trouble Shooting
Why can’t I hear the sound?
How do I delete an app and re-download?
How do I restart my device?
Can I re-download for free?
Which iOS is required?
ChatterPix
Why can’t I export my video?
Why can’t I take a photo or find the camera button?
WIZARD SCHOOL (formerly WonderBox)
General
Can I use Wizard School without an Internet connection?
Why can’t I hear any sound?
How do I delete and reinstall my app?
How do I restart my device?
How can I search for topics and videos in Wizard School?
Getting Started: Setting Up an Account
How do I set up a Wizard School Family Account?
How do I add another family member to my account?
Why do I need to record a parental permission video?
Why isn’t my account approved?
Managing my Account
How do I set up a password and sign in?
How can I use Wizard School on multiple devices?
How do I change the email address for my account?
How can I change my email settings?
How do I delete a user under my account?
Safety and Privacy
How is Wizard School designed to be safe for families?
How can I monitor what my kid is doing in Wizard School?
How can I teach my child about Digital Citizenship?
What are your Community Guidelines?
What is your Privacy Policy?
Adding Friends
How do I add friends in Wizard School?
How can I add safe email contacts (e.g. Grandma and other relatives) to my child’s friend list in Wizard School?
How can I help my child add their friends in Wizard School?
Deleting Messages and Friends
How can I delete work and messages?
How do I delete friends?
For Teachers: Using Wizard School in the Classroom
How do I set up a classroom?
