Why can’t I export my video?

If you are having trouble exporting your video, please try the following:

  • Make sure there is space available on the device. Go to your device Settings > General > Storage.
  • Check that the app has permission to access features on your device. Go to your device Settings > Privacy > Microphone/Camera/Photos.
  • Delete and reinstall the app to clear up any issues that might have resulted from recent iOS updates. (Note: When you delete, you will lose all data that has not already been exported.)
Have more questions? Submit a request