Why can’t I hear the sound?

  • First, check if your ringer volume is turned up
  • Make sure the Ring/Silent switch does NOT show the orange dot
  • Lastly, make sure the AirPlay mode is NOT on by swiping up from the bottom of your screen and make sure “AirPlay” is in black text and NOT selected
  • For Wheels on the Bus, Old MacDonald, and Itsy Bitsy Spider apps: Go to the purple music selection button and make sure that the Music is “ON” (green) in the upper right corner.
  • Restart your device. See “How do I restart my device?”
  • For additional questions, please try the steps specified here: https://support.apple.com/en-us/HT203794
Have more questions? Submit a request