- First, check if your ringer volume is turned up
- Make sure the Ring/Silent switch does NOT show the orange dot
- Lastly, make sure the AirPlay mode is NOT on by swiping up from the bottom of your screen and make sure “AirPlay” is in black text and NOT selected
- For Wheels on the Bus, Old MacDonald, and Itsy Bitsy Spider apps: Go to the purple music selection button and make sure that the Music is “ON” (green) in the upper right corner.
- Restart your device. See “How do I restart my device?”
- For additional questions, please try the steps specified here: https://support.apple.com/en-us/HT203794
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